Cancellations & Refunds Norms
iCollection cloud accounts are set up on a prepay basis. SAISUN SOLUTIONS customers may decide to cancel their accounts at any time, however they will get a full refund of the service only if the cancellation request is made within 15 days of purchasing of the account, according to our Money Back Guarantee Policy
To cancel an account, the Customer needs to send an e-mail or support ticket to our Sales Department and provide any authentication credentials requested by SAISUN SOLUTIONS. Other forms of cancellation requests will not be accepted. Any incentives (free bonuses, etc.) offered to the Customer upon sign-up will be also cancelled.
All credit requests for VISA, MasterCard, Net Banking and Wallet are processed within 3DAYS of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer's credit/debit card and affect the Customer's credit/debit card balance in accordance with the credit/debit card issuer's terms of service.
All credit requests for PayUMoney payments are processed within 3DAYS of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer's PayUMoney account and affect the Customer's PayUMoney balance in accordance with the PayUMoney's terms of service.
Money Back Guarantee Policy
SAISUN SOLUTIONS offers a 15-day money back guarantee. If you are not satisfied with our under money back guarantee SUBSCRIPTIONS, you can submit a refund request in a trouble ticket opened from your control panel, or via email sent to firstname.lastname@example.org, and receive full refund for your hosting plan within 30 days of the purchasing of the account. Please, NOTE that certain short term subscriptions are under non-refundable services.
The refund policy does not cover
- Fees/charges/Taxes levied by payment gateway.
- Refund is carried out at customer's expense.
SAISUN SOLUTIONS reserves the right to modify the present refund policy at any time without any prior notice to you. It is your responsibility to check website for any changes and modifications to the present refund policy.